Terms of service

Last updated: August 02, 2026

Welcome to Yislai.

These Terms of Service govern your access to and use of yislai.shop, including browsing the website, placing orders, purchasing products, creating a customer account, and contacting our customer service team.

By accessing or using yislai.shop, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website or place an order.

Nothing in these Terms of Service is intended to limit or exclude any non-waivable rights you may have under applicable U.S. federal or state consumer protection laws. If any provision of these terms is found to conflict with mandatory applicable law, the relevant legal requirements shall prevail.

Please review these Terms of Service together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and Payment Policy before making a purchase.

1. About Yislai

Yislai is an online apparel brand operated by Tianmen Yislai Apparel Co., Ltd.

Brand:

Yislai

Legal Business Name:

Tianmen Yislai Apparel Co., Ltd.

Website:

yislai.shop

Registered Address:

No. 1, West Yuefei Avenue

Yonggan Community, Yuekou Town

Tianmen, Hubei, China

Manufacturing Facility Address:

3rd and 4th Floors, No. 21

Group 1, Baoanqiao

Yuekou Town, Tianmen

Hubei, China

Customer Service Email:

service@yislai.shop

Customer Service Phone:

(+1) 213-838-9589

U.S. Customer Service Mailing Address:

2600 W Olive Ave, 5th Floor

Burbank, CA 91505

United States

The U.S. address above is used for customer correspondence, business communication, and order-related support. It is not Yislai’s registered business address, manufacturing facility, general return address, fulfillment location, or a location open for in-person customer service.

Yislai currently sells and delivers products to customers within the contiguous United States. All orders for U.S. customers are fulfilled and dispatched through our domestic U.S. warehouse network.

2. Eligibility to Use the Website

By using our website, you confirm that you are at least the age of majority in your state or place of residence.

If you are not the age of majority, you may use the website only with the permission and supervision of a parent or legal guardian.

You also confirm that you have the legal authority to enter into a binding agreement and to use the payment method submitted during checkout.

3. Permitted Use of the Website

You may use yislai.shop for lawful personal shopping and informational purposes.

You agree to provide accurate, current, and complete information when placing an order, creating an account, or contacting us.

You may not use the website for fraudulent, abusive, misleading, unlawful, or unauthorized purposes.

You may not interfere with the website’s security, functionality, operation, or availability.

You may not attempt to access accounts, systems, data, or website areas without authorization.

You may not upload, transmit, or distribute viruses, malicious code, or other harmful materials.

You may not use automated tools to scrape, copy, extract, or commercially exploit website content without written permission.

We may restrict access, refuse service, suspend an account, or cancel an order when reasonably necessary to prevent fraud, protect customers, enforce these terms, or comply with applicable law.

4. Customer Accounts

Yislai provides customer account functionality on this website. You are responsible for maintaining the confidentiality of your login information.

You are responsible for activity conducted through your account unless the activity resulted from circumstances outside your reasonable control.

Please contact service@yislai.shop promptly if you believe your account or login information has been used without authorization.

We may suspend or close an account that appears to be used fraudulently, unlawfully, or in violation of these Terms of Service.

5. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, prices, colors, sizes, measurements, materials, care instructions, availability, and other product information.

Actual product colors may appear slightly different because of screen settings, photography, lighting, display calibration, fabric dye variations, or reasonable production differences.

Measurements may vary slightly depending on the garment design and measurement method.

Customers should review the product description, size information, material details, and care instructions before placing an order. Please contact service@yislai.shop before purchasing if you need additional product or sizing information.

We may update product information, specifications, images, prices, or availability when reasonably necessary.

6. Product Availability

Products and product variants are subject to availability.

Adding an item to your shopping cart does not reserve it or guarantee that it will remain available until checkout is completed.

We may limit product quantities, discontinue products, or remove unavailable variants from sale.

If a product becomes unavailable after payment has been collected, we will contact you and initiate a refund of the applicable amount to the original payment method within 1–2 business days.

7. Prices and Currency

Unless otherwise clearly stated, all prices on yislai.shop are displayed and processed in United States dollars.

Product prices may change from time to time. A price change will not normally affect an order that has already been accepted.

The checkout page will display the product subtotal, applicable discounts, shipping charges, estimated taxes, and order total before payment is submitted.

We do not intentionally add undisclosed product, handling, or payment-processing charges after an order has been completed.

8. Taxes

Applicable sales tax, where required, will be calculated based on factors such as the delivery address, product type, and applicable tax requirements.

The estimated tax amount will be displayed during checkout before the order is submitted.

9. Payment

Yislai accepts the payment methods displayed during checkout.

Available payment methods may vary depending on the payment services enabled on our store, your device, browser, location, order value, and payment eligibility.

Payments are processed through Shopify and third-party payment providers. Yislai does not directly store your complete credit card number, card security code, or full payment credentials on its own servers.

You confirm that the payment information submitted is accurate and that you are authorized to use the selected payment method.

Please do not send payment outside the official yislai.shop checkout process. Further payment information is available in our Payment Policy.

10. Payment Authorization and Verification

Submitting an order authorizes the applicable payment provider to process or place an authorization hold for the order amount.

An order may be subject to payment verification, fraud screening, inventory confirmation, and address review. We may contact you if additional information is reasonably required to verify an order.

Failure to provide reasonably requested verification information may result in a delay or cancellation.

Please do not send your complete payment card number or card security code through email, telephone, social media, or the website contact form.

11. Pricing and Technical Errors

We make reasonable efforts to display accurate prices, discounts, taxes, shipping charges, inventory information, and order totals. Occasional typographical, technical, inventory, or calculation errors may occur.

In the event of an obvious typographical, technical, or pricing error that was clearly unintended and would appear unreasonable to a reasonable consumer, we reserve the right to correct or cancel the affected offer. For orders already placed under such an error, we will notify you within 2 business days and provide you the option to proceed at the corrected price or cancel the order for a full refund.

If an affected paid order is cancelled, we will initiate the refund to the original payment method within 1–2 business days of cancellation.

We will not intentionally advertise a price or product condition that we do not intend to honor.

12. Order Placement and Acceptance

After placing an order, you will normally receive an order confirmation email. The confirmation email acknowledges that we received your order request. It does not necessarily mean that the order has completed verification or entered fulfillment.

An order is generally accepted after payment authorization, applicable verification, and inventory confirmation have been completed.

We may refuse, delay, or cancel an order for legitimate reasons. These reasons may include product unavailability, payment authorization failure, suspected fraud, unauthorized payment activity, incorrect customer information, an address that cannot be served, an obvious pricing or technical error, unusual order quantities, or a violation of these terms.

If we cancel a paid order, we will initiate the refund of the applicable amount to the original payment method within 1–2 business days of cancellation.

13. Order Changes and Cancellations

Please contact service@yislai.shop as soon as possible if you need to change or cancel an order.

We will make a reasonable effort to assist before the order enters fulfillment, but changes and cancellations are not guaranteed.

Once an order has been processed or dispatched, the shipping address may no longer be changeable and the order may no longer be cancellable.

After delivery, eligible products may be handled under our Return & Refund Policy.

14. Shipping Area

Yislai currently sells and delivers products to customers within the contiguous United States.

We do not ship to PO boxes, APO/FPO military addresses, U.S. territories (including Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, and the Northern Mariana Islands), or any addresses outside the United States.

15. Order Fulfillment

Yislai apparel is produced at our manufacturing facility in Tianmen, Hubei, China.

All orders for customers in the United States are fulfilled and dispatched through our domestic U.S. warehouse network.

The specific fulfillment warehouse may vary depending on product availability, inventory allocation, and delivery destination to ensure the fastest possible delivery.

The U.S. customer service mailing address displayed on our website is not necessarily the location from which an order is dispatched.

16. Shipping Rates and Delivery Estimates

Yislai currently offers the following standard shipping rates for all eligible U.S. orders:

● Orders with a subtotal of $150.00 USD or more qualify for free standard shipping.

● Orders with a subtotal below $150.00 USD are charged a flat standard shipping fee of $5.00 USD.

Any applicable shipping charge will be displayed during checkout before payment is submitted.

Orders are normally processed within 1–3 business days after successful payment confirmation, and may take up to 5 business days during peak holiday seasons or periods of high order volume. After dispatch, standard delivery normally takes approximately 3–7 business days within the contiguous United States.

Processing and delivery times are estimates and may be affected by holidays, severe weather, carrier operations, seasonal volume, address issues, transportation disruptions, or other circumstances outside our reasonable control.

If your package shows no valid tracking updates for more than 10 business days after dispatch, please contact customer service for assistance. Further details are available in our Shipping Policy.

17. Shipping Information Provided by Customers

Customers are responsible for providing complete and accurate delivery information. This includes the recipient’s full name, street address, apartment or unit number, city, state, ZIP code, telephone number, and email address.

We perform basic address validation before dispatching orders. If we identify an obvious formatting error or incomplete address information, we will contact you via email to confirm details before proceeding with fulfillment.

Yislai is not responsible for delays, failed delivery attempts, or returned packages directly caused by inaccurate or incomplete information provided by the customer.

Please contact us immediately if you identify an error in your delivery information. We cannot guarantee that the information can be changed after fulfillment begins.

18. Tracking and Delivery

Tracking information will be provided after an order has been dispatched.

Tracking details may take approximately 24–48 hours to update after the carrier receives the package.

If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, household members, neighbors, building reception, mailroom, and local carrier office before contacting us. We may assist with an appropriate carrier or fulfillment inquiry when reasonably possible.

19. Split Shipments

Some orders may be delivered in separate packages because of inventory availability, package size, product type, or multi-warehouse fulfillment requirements.

Customers may receive separate shipping notices or multiple tracking numbers.

Customers will not be charged an additional standard shipping fee solely because an order is divided into multiple shipments. Most partial orders from the same original order arrive within 1–3 business days of each other.

20. Returns and Refunds

Yislai accepts eligible returns requested within 30 days after delivery, processed at our domestic U.S. return centers, subject to our Return & Refund Policy.

Eligible returned items must generally be unused, unworn, unwashed, unaltered, and in their original resellable condition, with all applicable original packaging, tags, labels, parts, and accessories included.

For non-defective returns caused by customer-related reasons, the customer is responsible for the return shipping cost. For damaged, defective, incorrect, or incomplete items caused by our error, Yislai will cover applicable return shipping costs and provide an appropriate solution after verification.

Approved refunds are initiated within 1–2 business days after inspection and issued to the original payment method.

The exact eligibility requirements, exclusions, return procedures, shipping responsibilities, inspection times, and refund processing details are stated in our Return & Refund Policy.

Please do not send a return to any address displayed on our website unless you have received written return authorization and instructions.

21. Exchanges

Yislai accepts exchanges for eligible, unworn items within 30 days of delivery, subject to product and variant availability.

Customers must contact service@yislai.shop before sending an item for exchange.

For customer-initiated exchanges (size, color, or style changes), the customer is responsible for return shipping costs, and any price difference for the replacement item must be paid before the new item is dispatched. Original shipping fees are non-refundable for customer-initiated exchanges.

For exchanges due to our error (damaged, defective, or incorrect items), we will cover all return and reshipping costs at no extra charge to you.

Exchange requests are typically processed within 3–5 business days after we receive and inspect the returned item. If the requested replacement is unavailable, we may recommend returning the eligible item for a refund and placing a new order.

22. Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your order within 48 hours of delivery.

If an item arrives damaged, defective, incorrect, or incomplete, contact service@yislai.shop no later than 7 calendar days after delivery.

Please include your order number, full name, email address used during checkout, a description of the issue, and clear photos or videos where applicable.

After reviewing and verifying the issue, we may provide a replacement, exchange, refund, prepaid return label, reimbursement of reasonable return shipping costs, or another appropriate solution.

23. Promotions and Discount Codes

Yislai may occasionally offer promotions, discounts, special offers, or promotional codes.

These offers may be subject to expiration dates, minimum purchase requirements, product exclusions, customer eligibility conditions, geographic restrictions, usage limits, or restrictions on combining multiple promotions.

The discount shown in the checkout order summary is the discount applied to the order. Promotional codes generally cannot be added after an order has been completed unless otherwise stated.

Promotional offers are valid as advertised for the stated duration. We may correct, suspend, or cancel an offer affected by fraud, abuse, or unauthorized use. In the event of an obvious and unintended technical error, we will notify affected customers promptly and offer the choice to proceed with corrected terms or cancel the order for a full refund.

24. Customer Reviews and Submitted Content

If you submit a review, photograph, video, comment, suggestion, or other content, you confirm that you have the right to submit it.

Submitted content must not be false, misleading, fraudulent, unlawful, abusive, defamatory, threatening, or infringing. It must not contain malicious code or another person’s personal information without authorization.

You retain ownership of content you create. By submitting content for publication, you grant Yislai a non-exclusive, worldwide, royalty-free license to use, reproduce, display, format, and distribute the content in connection with our website, products, customer communications, and marketing, subject to applicable law.

We may decline or remove content that violates these terms. We will not knowingly suppress a genuine review solely because it is negative.

25. Intellectual Property

Content available through yislai.shop, including the Yislai name, logos, branding, text, product descriptions, photographs, graphics, icons, designs, layouts, and other materials, is owned by or licensed to Yislai and is protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes.

Without prior written authorization, you may not copy, reproduce, modify, distribute, sell, license, publish, or commercially exploit website content. You may not use Yislai branding in a way that falsely suggests sponsorship, authorization, endorsement, or affiliation.

26. Third-Party Services and Links

Our website may interact with third-party services, including Shopify, payment processors, shipping carriers, analytics providers, advertising platforms, social-media platforms, customer-support tools, and fulfillment providers.

Third-party services may be governed by their own terms and privacy policies. Yislai does not control and is not responsible for the independent content, security, availability, or privacy practices of third parties. A third-party link does not necessarily constitute an endorsement.

27. Privacy

Our collection, use, disclosure, retention, and protection of personal information is described in our Privacy Policy.

Using the website does not mean that you consent to every optional data-processing activity. Where consent is legally required, we may request it through a Cookie banner, privacy choices tool, subscription form, or another appropriate method.

28. Prohibited Activities

You may not use yislai.shop to violate applicable laws or regulations.

You may not submit false, misleading, or fraudulent information.

You may not use a payment method without authorization.

You may not engage in fraud, theft, chargeback abuse, account abuse, or promotion abuse.

You may not interfere with website functionality or security.

You may not attempt unauthorized access to systems, accounts, or data.

You may not distribute viruses, malware, or harmful code.

You may not impersonate another person, company, or organization.

You may not harass, threaten, or abuse our employees, representatives, customers, or other users.

We may investigate suspected violations and take reasonable steps to protect customers, the website, payment systems, and our legal rights.

29. Website Availability

We aim to keep yislai.shop available and functioning properly. We do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of maintenance, updates, hosting failures, network interruptions, cybersecurity incidents, third-party service disruptions, or circumstances outside our reasonable control.

We may modify, suspend, or discontinue website features when reasonably necessary.

30. Disclaimer of Warranties

To the extent permitted by applicable law, the website is provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, completely secure, or free from harmful components. We make reasonable efforts to correct material errors when identified.

Nothing in these terms excludes any product warranty, statutory protection, consumer remedy, or other legal right that cannot lawfully be excluded. Nothing in this section limits the commitments stated in our published Shipping Policy, Return & Refund Policy, Privacy Policy, or Payment Policy.

31. Limitation of Liability

To the fullest extent permitted by applicable law, Yislai shall not be liable for any indirect, incidental, special, punitive, or consequential damages that are not reasonably foreseeable, arising from your use of the website or purchase of products, except where such damages result from our gross negligence, willful misconduct, fraud, or breach of a fundamental contractual obligation.

Our total aggregate liability for any claim arising out of or related to any single order shall not exceed the total amount actually paid by you for that specific order.

These limitations do not apply where liability cannot legally be excluded or limited under applicable state consumer protection laws. Nothing in these terms limits liability arising from fraud, intentional misconduct, or any mandatory consumer right.

32. Indemnification

To the extent permitted by applicable law, you agree to be responsible for reasonable losses, claims, liabilities, or expenses arising directly from your unlawful use of the website, fraudulent conduct, or material violation of these Terms of Service.

This section does not apply to losses caused by Yislai and does not restrict any non-waivable consumer right.

33. Events Outside Our Reasonable Control

Yislai will not be responsible for delays or failures caused by events outside our reasonable control.

These events may include severe weather, natural disasters, carrier disruptions, labor disputes, public emergencies, government actions, internet failures, power outages, cyber incidents, or major third-party service interruptions.

We will make reasonable efforts to communicate material order delays and provide an appropriate solution where required.

34. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, website, services, store policies, service providers, or legal obligations.

The updated version will be published on this page with a revised “Last updated” date. Updates will normally apply from the date they are published.

Changes will not remove rights that already apply to a completed order without a valid legal reason.

35. Severability

If any part of these Terms of Service is found to be invalid, unlawful, or unenforceable, that part will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply where legally permitted.

36. No Waiver

If Yislai does not immediately enforce a provision of these terms, that does not permanently waive the right to enforce it later.

Any waiver applies only to the specific circumstances in which it is provided.

37. Entire Agreement

These Terms of Service, together with the policies and information expressly incorporated by reference, govern your use of yislai.shop and purchases made through the website.

If a product page, promotion, or written customer-service communication contains specific terms that conflict with these general terms, the more specific terms will apply to the relevant transaction where legally permitted.

38. Governing Law and Consumer Rights

For customers residing in the United States, these Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

Nothing in this agreement limits or excludes any mandatory consumer protection rights you may have under the laws of your state of residence.

Before starting a formal dispute, customers are encouraged to contact service@yislai.shop so that both parties have a reasonable opportunity to seek an informal resolution.

Nothing in this section prevents either party from exercising a legal right or remedy available under applicable law.

39. Business and Contact Information

Questions about these Terms of Service may be sent to: