Terms of service

Last updated: July 8, 2026

Welcome to Yislai.

These Terms of Service govern your use of our website and your purchase of products from Yislai. By accessing our website, browsing our online store, placing an order, or using our services, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. Company Information

Yislai is an online apparel brand serving customers in the United States.

Customer Service Email:
service@yislai.shop

Customer Service Phone:
(+1) 213-838-9589

U.S. Customer Service Address:
2600 W Olive Ave, 5th Floor
Burbank, CA 91505
United States

Manufacturing Location:
No. 1, West Yuefei Avenue, Yonggan Community, Yuekou Town, China

Our products are manufactured by our own factory in China. Yislai sells products to customers in the United States, and orders are shipped from the United States.

2. Use of Our Website

By using our website, you agree to use it only for lawful purposes and in accordance with these Terms of Service.

You agree not to:

Use our website for fraudulent, unlawful, or harmful activities;

Attempt to interfere with the normal operation or security of our website;

Submit false, inaccurate, or misleading information;

Copy, reproduce, resell, or exploit any part of our website or products without our written permission;

Use our website in a way that violates applicable laws or regulations.

We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe a user has violated these terms or engaged in suspicious or harmful activity.

3. Product Information

We make reasonable efforts to provide accurate product information, including product titles, descriptions, images, colors, materials, sizing details, availability, and pricing.

However, product colors may appear slightly different depending on your device screen, lighting, photography, or display settings.

Measurements may vary slightly due to manual measurement or production differences.

We do not guarantee that all product descriptions, images, prices, or availability information will always be error-free, complete, or current. If we discover an error, we reserve the right to correct it, update the information, or cancel affected orders when necessary.

4. Pricing and Availability

All prices are listed in U.S. dollars unless otherwise stated.

Product prices and availability may change without prior notice.

We reserve the right to modify prices, update product information, discontinue products, or limit quantities at any time.

If an item becomes unavailable after you place an order, we may contact you to offer a replacement, wait for restock if applicable, or issue a refund.

5. Orders and Acceptance

When you place an order on our website, you agree that all information provided is accurate, complete, and current.

After placing an order, you may receive an order confirmation email. This confirmation does not mean that your order has been accepted unconditionally.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

Product unavailability;

Incorrect pricing or product information;

Suspected fraud or unauthorized payment activity;

Incorrect or incomplete shipping information;

Violation of these Terms of Service;

Operational or fulfillment issues.

If your order is cancelled after payment has been made, we will issue a refund to the original payment method where applicable.

6. Payment

We accept payment methods made available at checkout.

Payments are processed through secure third-party payment providers. Yislai does not store full credit card numbers or complete payment card details on our own servers.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize us or our payment processor to charge the total amount of your order, including product price, shipping fees, and applicable taxes.

7. Shipping and Delivery

Yislai sells products to customers in the United States.

Orders are shipped from the United States.

Shipping fees, free shipping thresholds, processing times, and estimated delivery times are described in our Shipping Policy.

Current U.S. shipping policy:

Orders of $150.00 USD or more:
Free standard shipping

Orders below $150.00 USD:
Flat-rate standard shipping of $5.00 USD

Order processing time:
Usually 1–3 business days

Estimated standard delivery time:
Usually 3–7 business days after the order has been processed and shipped

Delivery times are estimates and may vary due to carrier delays, holidays, weather conditions, incorrect addresses, high order volume, or other factors outside our control.

Customers are responsible for providing a complete and accurate shipping address at checkout.

8. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Return & Refund Policy.

Current return policy summary:

Eligible items may be returned within 30 days after delivery;

Items must be unused, unworn, unwashed, and in original condition;

Customers are responsible for return shipping costs for customer-reason returns;

Yislai is responsible for return shipping costs for confirmed defective, damaged, or incorrect items caused by our error;

Refunds are issued to the original payment method after the returned item is received, inspected, and approved;

Refund processing usually takes 5–10 business days after approval, depending on the bank, card issuer, or payment provider.

Please contact us before sending any item back. The correct return address will be provided after your return request is approved.

The manufacturing address in China is used for product manufacturing only and is not a return address unless specifically instructed by our customer service team.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at service@yislai.shop.

We will try to assist you, but we cannot guarantee changes or cancellations once an order has been processed, packed, or shipped.

If the order has already been shipped, you may request a return after delivery according to our Return & Refund Policy.

10. Customer Account Information

If you create an account or provide information during checkout, you are responsible for keeping your account information accurate and secure.

You are responsible for any activity that occurs under your account unless caused by our error.

Please contact us immediately if you believe your account or order information has been used without authorization.

11. Promotions and Discounts

We may offer promotions, discounts, coupon codes, or special offers from time to time.

Promotions may be subject to specific terms, expiration dates, product exclusions, quantity limits, or other restrictions.

We reserve the right to modify, suspend, or cancel promotions at any time if necessary.

Discount codes must be applied at checkout and may not be applied after an order has been placed unless otherwise stated.

12. Intellectual Property

All content on our website, including text, product descriptions, images, graphics, logos, icons, layouts, designs, and other materials, is owned by or licensed to Yislai and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, display, sell, or use our website content for commercial purposes without our written permission.

13. User Submissions and Reviews

If you submit reviews, comments, photos, messages, or other content to our website or customer service channels, you agree that the content is accurate, lawful, and does not violate the rights of others.

You grant Yislai permission to use, display, reproduce, or share such content for customer service, website operation, marketing, or business purposes where allowed by law.

We reserve the right to remove content that is offensive, misleading, unlawful, spam, or otherwise inappropriate.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect customer information.

By using our website, you agree to the practices described in our Privacy Policy.

15. Third-Party Links and Services

Our website may include links to third-party websites, payment providers, shipping carriers, analytics services, or other external services.

We are not responsible for the content, privacy practices, policies, or actions of third-party websites or services.

You should review the terms and privacy policies of any third-party service you use.

16. Limitation of Liability

To the maximum extent permitted by law, Yislai is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, purchase of products, shipping delays, service interruptions, or inability to use our website.

Our total liability for any claim related to an order shall not exceed the amount paid for the product involved in that order, except where prohibited by law.

Nothing in these Terms of Service limits any rights you may have under applicable consumer protection laws.

17. Disclaimer

Our website and services are provided on an “as available” and “as is” basis.

We do not guarantee that our website will always be uninterrupted, secure, error-free, or free from viruses or harmful components.

We make reasonable efforts to maintain accurate product and website information, but we do not guarantee that all information will always be complete, current, or error-free.

18. Force Majeure

Yislai is not responsible for delays or failure to perform caused by events outside our reasonable control, including but not limited to natural disasters, severe weather, labor disputes, carrier delays, customs delays, supply interruptions, government actions, technical failures, pandemics, or other unexpected events.

19. Changes to These Terms

We may update or change these Terms of Service from time to time.

The updated version will be posted on this page with a new “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated Terms of Service.

20. Governing Law

These Terms of Service are intended to be interpreted in accordance with applicable laws and regulations.

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to apply.

21. Contact Us

If you have any questions about these Terms of Service, your order, shipping, returns, refunds, or our website, please contact us:

Yislai Customer Service

Email:
service@yislai.shop

Phone:
(+1) 213-838-9589

U.S. Customer Service Address:
2600 W Olive Ave, 5th Floor
Burbank, CA 91505
United States