Shipping policy

Last updated: August 02, 2026

Thank you for shopping with Yislai. This Shipping Policy outlines our delivery coverage, order fulfillment process, shipping charges, estimated delivery timelines, and related terms for purchases made through yislai.shop. By placing an order on our website, you agree to the terms set forth in this policy.

1. Shipping Area

Yislai currently sells and delivers products to customers within the contiguous United States.

We do not ship to PO boxes, APO/FPO military addresses, U.S. territories (including Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, and the Northern Mariana Islands), or any addresses outside the United States.

All eligible delivery locations will be verified during checkout, and shipping options will only be displayed for valid serviceable addresses.

2. Order Fulfillment

Yislai apparel is manufactured at our production facility in Tianmen, Hubei, China.

All orders placed by U.S. customers are fulfilled and dispatched directly from our domestic warehouse network across the United States.

The specific fulfillment warehouse may vary based on product availability, inventory allocation, and delivery destination to ensure the fastest possible delivery.

Our U.S. customer service mailing address is used for customer correspondence and order-related support only. It is not the primary location from which orders are dispatched.

3. Shipping Rates

Yislai offers the following standard shipping rates for all eligible U.S. orders:

● Orders with a subtotal of $150.00 USD or more qualify for free standard shipping.

● Orders with a subtotal below $150.00 USD are charged a flat standard shipping fee of $5.00 USD.

The order subtotal used to determine free-shipping eligibility is calculated after applicable discounts and before taxes. This calculation rule is consistent across our website, checkout page, and all order-related communications.

All applicable shipping charges will be clearly displayed during checkout before you complete payment.

Yislai does not impose any undisclosed shipping or handling fees after an order has been submitted.

4. Order Processing Time

Orders are normally processed within 1–3 business days after payment is successfully confirmed.

Business days are defined as Monday through Friday, excluding weekends and official U.S. public holidays.

During peak holiday seasons, promotional periods, periods of high order volume, inventory verification, or when additional payment or address review is required, order processing may take up to 5 business days. If your order is expected to exceed the standard processing window, we will notify you via email.

Processing time is separate from delivery transit time and refers only to the time required to prepare, pack, and hand over your order to the shipping carrier.

5. Estimated Delivery Time

After an order has been processed and dispatched, standard delivery normally takes approximately 3–7 business days within the contiguous United States.

Standard shipping is delivered via major U.S. carriers including USPS, UPS, and FedEx. The specific carrier will be assigned based on your delivery address and package specifications.

The total estimated timeline from order placement to delivery is as follows:

● Order processing: 1–3 business days (up to 5 business days during peak periods)

● Standard transit after dispatch: 3–7 business days

Delivery times are estimates based on normal carrier operations and are not absolute guarantees.

Actual delivery may be affected by destination location, carrier operational delays, severe weather, public holidays, seasonal shipping volume, transportation disruptions, address verification issues, or other circumstances outside our reasonable control.

If your package shows no valid tracking updates for more than 10 business days after dispatch, please contact our customer service team. We will initiate a formal carrier investigation and provide a free replacement or full refund if the package is confirmed lost in transit.

6. Order Confirmation and Tracking

After you successfully place an order, you will receive an order confirmation email at the email address provided during checkout.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and carrier information.

Tracking details may take approximately 24–48 hours to update after the carrier receives and scans the package.

If you do not receive an expected confirmation email, please check your spam or junk folder before contacting our customer service team.

7. Split Shipments

An order may occasionally be dispatched in multiple packages due to inventory availability, product type, package size limitations, or multi-warehouse fulfillment requirements.

When an order is divided into multiple shipments, you will receive separate shipping confirmation emails, each with a unique tracking number.

Split shipments do not incur additional standard shipping fees. Most partial orders from the same original order arrive within 1–3 business days of each other.

8. Shipping Address Responsibility

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout. Please carefully review the following information before submitting your order:

● Recipient’s full legal name

● Full street address

● Apartment, suite, or unit number (if applicable)

● City

● State

● ZIP code

● Valid telephone number and email address

We perform basic address validation before dispatching orders. If we identify an obvious formatting error or incomplete address information, we will contact you via email to confirm details before proceeding with fulfillment.

Yislai is not responsible for delivery delays, failed delivery attempts, or returned packages that directly result from inaccurate or incomplete address information provided by the customer.

If you notice an error in your shipping information, contact us immediately at service@yislai.shop. We cannot guarantee that address changes can be applied once an order has entered processing or fulfillment.

Additional delivery or reshipment costs caused by incorrect or incomplete customer-provided address information may be the customer’s responsibility, where permitted by applicable law. We will waive reshipment fees for address errors caused by our system or operational mistakes.

9. Order Changes and Cancellations

If you need to modify your shipping address, adjust order details, or cancel an order, please contact service@yislai.shop as soon as possible.

We will make reasonable efforts to accommodate your request before the order enters the fulfillment process. However, changes and cancellations cannot be guaranteed once order processing has begun.

Once an order has been processed and dispatched, the delivery address cannot be modified and the order cannot be cancelled.

After delivery, eligible products may be returned or refunded in accordance with our Return & Refund Policy.

10. Delivery Attempts and Returned Packages

The shipping carrier may make one or more delivery attempts according to its standard operating procedures.

If a package is returned to us due to an incorrect address, failed delivery attempts, recipient refusal, or failure to collect the package, please contact our customer service team for assistance.

We will review each case individually to determine available resolution options, which may include reshipment or a refund for the product cost (minus original shipping fees, where applicable).

Additional reshipment charges may apply if the delivery issue resulted from inaccurate customer-provided information, failure to accept delivery, or unclaimed packages. This does not apply when the delivery problem was caused by an error on our part.

11. Delayed or Lost Packages

Carrier transit delays may occur even after an order has been dispatched. If tracking shows that your package is temporarily delayed, please allow additional time for the carrier to complete delivery.

If a package appears to be significantly delayed or shows no tracking activity for more than 10 business days after dispatch, please contact service@yislai.shop and provide the following information:

● Your order number

● Your full name

● The email address used during checkout

● The tracking number

● A brief description of the issue

Yislai will review the available tracking information and coordinate with the carrier or fulfillment provider to conduct an investigation when appropriate.

Available resolutions will depend on the carrier’s investigation results and the specific circumstances of the order. For packages confirmed lost in transit, we will offer your choice of a free replacement shipment or a full refund of the purchase price and original shipping fees.

12. Packages Marked as Delivered

If tracking information shows that a package was delivered but you cannot locate it, please first check the following before contacting us:

● All potential delivery locations around your address (porch, side door, garage, mailbox area)

● Household members or other residents at the address

● Neighbors who may have accepted the package on your behalf

● Building reception, front desk, or property management office

● Building mailroom or parcel storage lockers

● Your local carrier post office or service location

If the package still cannot be located after completing these checks, please contact us within 5 business days of the marked delivery date with your order number and tracking information.

We will file an official investigation with the carrier within 2 business days of receiving your request. If the investigation confirms the package was lost or misdelivered after the carrier’s delivery scan, we will provide your choice of a free replacement or a full refund.

13. Damaged Packages or Products

Please inspect your package and its contents within 48 hours of delivery.

If the outer package shows signs of damage, or if the product inside arrives damaged or defective, please contact service@yislai.shop within 7 calendar days of delivery and provide:

● Your order number

● Clear photos of the outer shipping package (showing all sides and any visible damage)

● Clear photos of the shipping label on the package

● Clear photos or videos of the damaged product and its packaging

● A brief description of the damage

After reviewing and verifying the issue, we will provide an appropriate resolution, which may include a replacement product, a full or partial refund, a prepaid return label, or reimbursement of reasonable return shipping costs.

14. Taxes and Additional Charges

Applicable sales tax, where required by law, will be calculated and clearly displayed during checkout.

Yislai does not charge separate handling fees beyond the shipping charge displayed during checkout.

For all orders delivered within the United States under our domestic fulfillment program, customers will not be charged international customs duties or import fees.

15. Manufacturing and Fulfillment Information

Yislai is operated by Tianmen Yislai Apparel Co., Ltd.

Yislai apparel is produced at our manufacturing facility in Tianmen, Hubei, China.

All orders for U.S. customers are fulfilled and dispatched through our domestic U.S. warehouse network.

Our registered business address, manufacturing facility address, customer service mailing address, fulfillment warehouses, and authorized return locations serve distinct operational purposes and are not interchangeable.

16. Business and Contact Information

Brand:

Yislai

Legal Business Name:

Tianmen Yislai Apparel Co., Ltd.

Registered Address:

No. 1, West Yuefei Avenue

Yonggan Community, Yuekou Town

Tianmen, Hubei, China

Manufacturing Facility Address:

3rd and 4th Floors, No. 21

Group 1, Baoanqiao

Yuekou Town, Tianmen

Hubei, China

Customer Service Email:

service@yislai.shop

Customer Service Phone:

(+1) 213-838-9589

U.S. Customer Service Mailing Address:

2600 W Olive Ave, 5th Floor

Burbank, CA 91505

United States

The U.S. address above is used exclusively for customer correspondence, business communication, and order-related support. It is not Yislai’s registered business address, manufacturing facility, general return address, or a guaranteed order dispatch location.

Customer Service Hours:

Monday to Friday

9:00 AM–6:00 PM Pacific Time

We are closed on weekends and official U.S. public holidays.

We normally respond to all customer inquiries within 1–2 business days.