Payment Policy
Last updated: August 02, 2026
Thank you for shopping with Yislai.
This Payment Policy explains how payments are displayed, authorized, processed, verified, and refunded for orders placed through yislai.shop.
Nothing in this Payment Policy limits or excludes any non-waivable rights you may have under applicable U.S. federal or state consumer protection laws.
Please review the complete order total and payment information shown during checkout before submitting your order.
1. Accepted Payment Methods
Yislai accepts the payment methods displayed during the official checkout process on yislai.shop. Common supported methods include major credit cards (Visa, Mastercard, American Express), PayPal, and accelerated checkout options.
Available payment methods may vary depending on your device, browser, location, order value, payment eligibility, and the payment services currently enabled on our store. The payment options shown during checkout are the methods available for your specific order.
Please do not send payment through social media, personal accounts, direct bank transfers, or any method that is not offered through the official yislai.shop checkout process.
If you receive an unusual payment request claiming to be from Yislai, please contact service@yislai.shop before making the payment.
2. Currency
Unless otherwise clearly stated during checkout, all product prices, shipping charges, discounts, taxes, refunds, and order totals on yislai.shop are displayed and processed in United States dollars.
If your payment account uses another currency, your bank, card issuer, or payment provider may apply its own exchange rate or transaction fee. Any currency conversion or foreign transaction fee charged by a financial institution or payment provider is not collected by Yislai.
3. Order Total
Before payment is submitted, the checkout page will display all applicable order details, including the product subtotal, discounts, shipping charges, estimated taxes, and final order total.
Yislai currently offers the following standard shipping rates for all eligible orders within the contiguous United States:
● Orders with a subtotal of $150.00 USD or more qualify for free standard shipping.
● Orders with a subtotal below $150.00 USD are charged a flat standard shipping fee of $5.00 USD.
The order subtotal used to determine free-shipping eligibility is calculated after applicable discounts and before taxes. This calculation rule is consistent across our website and checkout process.
Yislai does not intentionally add undisclosed payment processing, shipping, or handling charges after an order has been submitted.
4. Payment Processing
Payments made through yislai.shop are processed by Shopify and third-party payment providers made available during checkout. All payment transactions are processed through PCI DSS compliant service providers to ensure the security of your payment information.
Yislai does not directly store your complete credit card number, card security code, or full payment credentials on its own servers.
Payment providers may collect and process information such as payment account details, billing information, transaction amount, device information, authorization data, and fraud prevention information. The payment provider’s handling of your information is governed by its own terms of service, privacy policy, and security procedures.
5. Payment Authorization
When you submit an order, you authorize the applicable payment provider to process or place an authorization hold for the total amount shown during checkout.
Depending on the payment method and provider, the transaction may first appear as pending before the charge is finalized.
Submitting payment does not automatically guarantee that an order has been accepted. Orders remain subject to payment verification, fraud screening, inventory confirmation, address review, and fulfillment review.
6. Order Confirmation
After an order is submitted successfully, you will normally receive an order confirmation email at the email address provided during checkout.
The confirmation email acknowledges that we have received your order request. It does not necessarily mean that payment verification, inventory confirmation, or fulfillment review has been completed.
If additional information is needed to process your order, we may contact you using the email address or telephone number provided with your order.
7. Payment Verification and Fraud Prevention
Yislai and its payment service providers review transactions to help prevent unauthorized payments, fraud, account abuse, and other suspicious activity.
Verification may involve confirming your name, billing information, shipping information, contact details, payment authorization, or other order details. Most payment verifications are completed within 1–2 business days. If we require additional information to verify your order, we will contact you via email within 1 business day.
Please do not send your complete payment card number or card security code by email, telephone, social media, or through our website contact form.
If verification cannot be completed within 5 business days or the requested information is not provided, the order may be cancelled, and any collected funds will be refunded to your original payment method within 1–2 business days.
8. Declined or Unsuccessful Payments
A payment may be declined, rejected, delayed, or unsuccessful for reasons determined by your bank, card issuer, payment provider, or the information entered during checkout.
Possible reasons include incorrect payment information, an incorrect billing address, insufficient funds, an expired payment method, a transaction limit, a security restriction, or a temporary technical issue.
If a payment is unsuccessful, please review the information you entered or contact your bank or payment provider for assistance. Yislai does not control payment approval or rejection decisions made by financial institutions or third-party payment providers.
9. Pending Authorizations
A pending transaction may appear on your payment account even if an order is not completed. In many cases, this is a temporary authorization hold rather than a completed charge.
If an order is cancelled or payment is not completed, the authorization will normally be released according to your bank or payment provider’s processing schedule. Yislai cannot control how quickly a financial institution removes a pending authorization from your account.
10. Duplicate Charges
If you believe you were charged more than once for the same order, please first confirm whether one transaction is marked as pending and whether more than one order was submitted.
If the issue remains unresolved, contact service@yislai.shop. Please include your full name, order number, email address used during checkout, transaction date, transaction amount, and a screenshot with all sensitive payment details concealed. Do not send your complete card number or card security code.
11. Pricing and Technical Errors
We make reasonable efforts to display accurate prices, discounts, taxes, shipping charges, and order totals. Occasional typographical, technical, inventory, or calculation errors may occur.
In the event of an obvious typographical, technical, or pricing error that was clearly unintended and would appear unreasonable to a reasonable consumer, we reserve the right to correct the issue. We will notify you of the error within 2 business days before fulfillment and provide you the option to proceed at the corrected price or cancel the order for a full refund.
If a paid order is cancelled due to such an error, we will initiate the refund to your original payment method within 1–2 business days of cancellation.
12. Order Review and Cancellation
Yislai may delay, refuse, or cancel an order for legitimate reasons. These reasons may include payment authorization failure, suspected fraud, unauthorized payment activity, incorrect billing information, incomplete shipping information, product unavailability, an obvious technical error, or a violation of our Terms of Service.
If Yislai cancels an order after payment has been successfully collected, we will initiate the refund of the applicable amount to your original payment method within 1–2 business days of cancellation.
13. Taxes
Applicable sales tax, where required by law, will be calculated according to factors such as the delivery address, product type, and relevant tax requirements.
The estimated tax amount will be displayed during checkout before the order is submitted.
14. Discounts and Promotional Codes
Discounts and promotional codes may be subject to expiration dates, minimum order requirements, product exclusions, customer eligibility conditions, usage limits, or restrictions on combining multiple offers.
The discount shown in the checkout order summary is the final discount applied to your order.
Promotional codes generally cannot be added after an order has been completed unless otherwise stated in the applicable promotion terms.
15. Refunds
Approved refunds are issued to the original payment method used for the order. Refunds are not normally issued to a different card, bank account, payment account, or person.
Once a refund is approved, we will initiate the refund to your original payment method within 1–2 business days. After the refund is issued, please allow approximately 5–10 business days for the amount to post to your account. The exact posting time depends on your bank, card issuer, or payment provider.
Return eligibility, return shipping responsibilities, original shipping charge refunds, inspection procedures, and full refund terms are explained in our Return & Refund Policy.
16. Cancelled Orders
If an order is successfully cancelled before fulfillment, any collected payment will be refunded to the original payment method within 1–2 business days of cancellation.
If the payment is still in pending authorization status, the payment provider may release the authorization hold instead of issuing a separate refund.
Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible. Eligible products may instead be returned after delivery in accordance with our Return & Refund Policy.
17. Chargebacks and Payment Disputes
If you believe there is a problem with a Yislai transaction, please contact service@yislai.shop first so we have an opportunity to review and resolve the issue.
Please include your order number, full name, email address used during checkout, a description of the issue, and any relevant supporting information.
If a chargeback or payment dispute is opened, Yislai may provide order information, tracking records, payment records, website policies, and customer communication records to the applicable payment provider for review.
Nothing in this section limits any right available through your bank, payment provider, or applicable law.
18. Payment Security
Yislai and its service providers use automated and manual security tools to identify potentially unauthorized or high-risk transactions.
An order may be delayed or cancelled when payment information cannot be verified or when reasonably necessary to protect customers, Yislai, and payment service providers.
Yislai will never ask you to provide your complete payment card number or card security code by email, telephone, social media, or through the website contact form.
19. Manufacturing and Fulfillment Information
Yislai is operated by Tianmen Yislai Apparel Co., Ltd.
Yislai apparel is produced at our manufacturing facility in Tianmen, Hubei, China.
All orders for customers in the United States are fulfilled and dispatched through our domestic U.S. warehouse network.
Payment processing, order support, delivery assistance, returns, and refunds are coordinated through our website, payment providers, fulfillment providers, and customer service team.
20. Business and Contact Information
Brand:
Yislai
Legal Business Name:
Tianmen Yislai Apparel Co., Ltd.
Registered Address:
No. 1, West Yuefei Avenue
Yonggan Community, Yuekou Town
Tianmen, Hubei, China
Manufacturing Facility Address:
3rd and 4th Floors, No. 21
Group 1, Baoanqiao
Yuekou Town, Tianmen
Hubei, China
Customer Service Email:
service@yislai.shop
Customer Service Phone:
(+1) 213-838-9589
U.S. Customer Service Mailing Address:
2600 W Olive Ave, 5th Floor
Burbank, CA 91505
United States
The U.S. address above is used exclusively for customer correspondence, business communication, and order-related support. It is not Yislai’s registered business address, manufacturing facility, general return address, payment processing location, or a location open for in-person customer service.
Customer Service Hours:
Monday to Friday
9:00 AM–6:00 PM Pacific Time
We are closed on weekends and official U.S. public holidays. We normally respond to all customer inquiries within 1–2 business days.