Contact us

Thank you for visiting Yislai.

Yislai is an online apparel brand operated by Tianmen Yislai Apparel Co., Ltd.
We currently serve customers within the contiguous United States.

Our customer service team is available to help with product information, sizing, orders, delivery, tracking, returns, refunds, and payment-related questions.

For faster assistance with an existing order, please include your order number, full name, and the email address used during checkout.

CUSTOMER SERVICE

Email:
service@yislai.shop

Phone:
(+1) 213-838-9589

Business Hours:
Monday to Friday
9:00 AM–6:00 PM Pacific Time

Closed on weekends and U.S. public holidays.

We normally respond to customer inquiries within 1–2 business days. Messages received outside business hours will be reviewed on the next business day. Response times may be slightly longer during holidays, promotional periods, or periods of high order volume.

U.S. CUSTOMER SERVICE MAILING ADDRESS

2600 W Olive Ave, 5th Floor
Burbank, CA 91505
United States

This address is used for customer correspondence, business communication, and order-related support.

It is not Yislai’s registered business address, manufacturing facility, fulfillment location, or general return address. Please do not send returns to this address unless our customer service team specifically confirms it in writing.

BUSINESS INFORMATION

Brand:
Yislai

Legal Business Name:
Tianmen Yislai Apparel Co., Ltd.

Registered Address:
No. 1, West Yuefei Avenue
Yonggan Community, Yuekou Town
Tianmen, Hubei, China

MANUFACTURING FACILITY

Manufacturing Facility Address:
3rd and 4th Floors, No. 21
Group 1, Baoanqiao
Yuekou Town, Tianmen
Hubei, China

This location is used for apparel production and related manufacturing activities. It is not open for customer visits and should not be used as a return address.

RETURNS AND ORDER SUPPORT

To request a return, exchange an eligible item, report a damaged or incorrect product, or ask about an existing order, please contact service@yislai.shop before sending any product.

Please include your order number, full name, email address used during checkout, reason for the request, and clear photos or videos where applicable.

We normally review return requests within 1–2 business days. Approved requests will include written return authorization, detailed return instructions, and the applicable domestic U.S. return-center address.

Please do not send products to our customer service mailing address, registered business address, or manufacturing facility unless our customer service team specifically authorizes that address in writing.