Privacy policy
Last updated: August 02, 2026
This Privacy Policy explains how Yislai collects, uses, discloses, stores, and protects personal information when you visit yislai.shop, place an order, contact our customer service team, or otherwise use our online services.
Yislai is operated by Tianmen Yislai Apparel Co., Ltd. References in this Privacy Policy to “Yislai,” “we,” “us,” or “our” refer to Tianmen Yislai Apparel Co., Ltd.
Nothing in this Privacy Policy limits or excludes any non-waivable privacy rights you may have under applicable U.S. federal or state consumer protection laws.
Please review this Privacy Policy carefully. The privacy rights available to you may depend on where you live and the laws that apply.
1. Personal Information We Collect
The information we collect depends on how you interact with our website and services.
We may collect information you provide directly to us when you place an order, create or use a customer account, contact customer service, subscribe to marketing communications, or submit a return, refund, exchange, or complaint request.
This information may include your name, email address, telephone number, billing address, shipping address, order details, product selections, account information, customer service messages, return or refund information, and marketing preferences.
If you report a damaged, defective, incorrect, or incomplete item, we may also collect photographs, videos, descriptions, or other information you provide in connection with the issue.
2. Payment Information
Payments made through yislai.shop are processed through Shopify and third-party payment providers available during checkout.
Yislai does not directly store your complete credit card number, card security code, or full payment credentials on its own servers.
Payment providers may collect and process information such as your payment account details, billing address, transaction amount, authorization information, device information, and fraud-prevention data.
The payment provider’s handling of your information is also subject to its own terms, privacy policy, and security procedures.
3. Information Collected Automatically
When you visit or interact with yislai.shop, we and our service providers may automatically collect certain information.
This information may include your IP address, browser type, device type, operating system, device identifiers, general location derived from your IP address, referring website, pages viewed, products viewed, products added to your cart, checkout activity, date and time of visits, and interactions with website features, advertisements, or emails.
This information may be collected through cookies, pixels, tags, local storage, log files, and similar technologies.
4. Information Received From Third Parties
We may receive information from third parties that help us operate our website and business.
These third parties may include Shopify, payment processors, fulfillment providers, shipping carriers, fraud-prevention providers, analytics services, advertising platforms, customer-support tools, email providers, and social-media platforms.
The information received may include order status, payment confirmation, shipping and tracking information, customer communications, website activity, advertising interactions, and fraud or security signals.
5. How We Use Personal Information
We may use personal information to process and confirm orders.
We may use it to collect payment, prepare products for fulfillment, arrange shipping, provide tracking information, and complete delivery.
We may use personal information to respond to questions about products, sizing, orders, delivery, returns, refunds, exchanges, and payment issues.
We may use it to operate, maintain, troubleshoot, secure, and improve our website and services.
We may use personal information to understand website activity, improve product information, measure advertising performance, and personalize content or product recommendations.
We may use it to detect, investigate, and prevent fraud, unauthorized transactions, account abuse, security incidents, and other unlawful activity.
We may also use personal information to comply with legal, tax, accounting, recordkeeping, regulatory, and dispute-resolution obligations.
Marketing communications will only be sent where permitted by law or where you have subscribed or otherwise provided valid consent.
6. Order Fulfillment and Delivery
Yislai currently sells and delivers products to customers within the contiguous United States.
All orders for U.S. customers are fulfilled and dispatched through our domestic U.S. warehouse network.
To process and deliver an order, we may share the information reasonably necessary with payment processors, fulfillment providers, shipping carriers, fraud-prevention services, customer-support providers, and other service providers involved in completing the transaction.
This information may include your name, shipping address, telephone number, email address, order details, payment confirmation, and tracking information.
7. How We Disclose Personal Information
We may disclose personal information to service providers when reasonably necessary to operate our business and provide our services.
These service providers may include ecommerce and website-hosting providers, payment processors, fulfillment providers, shipping carriers, customer-support services, email providers, analytics providers, advertising services, fraud-prevention providers, security services, accountants, legal advisers, tax advisers, and compliance providers.
We may also disclose information when reasonably necessary to comply with applicable law, regulation, legal process, court order, subpoena, or lawful government request.
Information may be disclosed when necessary to protect the rights, property, safety, or security of Yislai, our customers, service providers, or others.
If our business is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be disclosed as part of that transaction, subject to applicable legal requirements.
8. Sale, Sharing, and Targeted Advertising
Yislai does not sell personal information in exchange for money.
However, our website works with third-party advertising and analytics partners including Google Analytics and Google Ads to measure website performance, serve personalized advertisements, and evaluate advertising effectiveness. These technologies may disclose certain device identifiers, browsing information, shopping activity, or advertising interactions to third parties.
Under some United States privacy laws, these disclosures may be considered a “sale,” “sharing,” or use of personal information for targeted advertising, even when no money is exchanged.
Where required by applicable law, eligible customers may request to opt out through the privacy choices or data-sharing opt-out link available on our website, supported browser privacy signals, or by contacting service@yislai.shop. You may also manage personalized ad preferences directly through your Google Ads Settings page.
Where required and technically supported, we recognize opt-out preference signals such as Global Privacy Control.
9. Cookies and Similar Technologies
Yislai and its service providers may use cookies, pixels, tags, local storage, and similar technologies to support website operations and improve your shopping experience.
We use the following categories of cookies and similar technologies:
● Necessary cookies: Essential for core website functions such as shopping cart operation, checkout processing, and account login. These cookies cannot be disabled, as they are required for the website to function properly.
● Functional cookies: Remember your preferences and settings (such as language or region) to deliver a more personalized browsing experience.
● Analytics cookies: Help us understand website traffic, user behavior, and engagement patterns through tools like Google Analytics, so we can improve our website and product offerings.
● Advertising cookies: Used to deliver personalized advertisements, measure ad campaign performance, and track conversion activity through partners like Google Ads.
You may manage your cookie preferences through our cookie consent tool, privacy choices link, or browser settings. Disabling non-necessary cookies may affect certain website features such as personalized recommendations or saved preferences.
10. Marketing Communications
If you subscribe to marketing communications or otherwise provide valid consent where required, we may send product updates, promotions, offers, or store news.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting service@yislai.shop.
Unsubscribing from marketing messages will not prevent us from sending necessary transactional or service-related communications.
These communications may include order confirmations, payment notices, shipping updates, tracking information, return or refund updates, account-security messages, and responses to customer-service inquiries.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on order fulfillment, customer-support needs, refund and chargeback periods, fraud prevention, legal obligations, tax and accounting requirements, recordkeeping obligations, and applicable limitation periods.
When personal information is no longer reasonably required, we may delete, anonymize, or securely retain it as required or permitted by applicable law.
12. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic communication, payment system, or storage method is completely secure. We cannot guarantee absolute security.
Customers are responsible for protecting their devices, email accounts, passwords, and customer-account credentials.
13. Your Privacy Rights
Depending on your state of residence and applicable law, you may have the right to request confirmation of whether we process your personal information, request access to or correction of your personal information, request deletion of certain personal information, receive personal information in a portable format, opt out of the sale or sharing of personal information for targeted advertising, withdraw consent where processing is based on consent, and appeal a decision relating to a privacy request where applicable.
These rights may be subject to legal exceptions and limitations.
California Resident Privacy Rights (CCPA/CPRA)
If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):
● The right to request access to the personal information we collect, use, and disclose about you
● The right to request deletion of your personal information, subject to certain legal exceptions
● The right to opt out of the sale or sharing of your personal information for targeted advertising
● The right to correct inaccurate personal information
● The right to non-discrimination for exercising your CCPA rights
We will respond to verifiable consumer requests within 45 calendar days of receipt. If additional time is required (up to an additional 45 days), we will notify you of the extension and the reason for the delay within the initial 45-day window.
Submitting a Privacy Request
To submit a privacy request, contact service@yislai.shop with the subject line "Privacy Request" and a clear description of the right you wish to exercise.
We may need to verify your identity before completing the request. Verification will use information already associated with your order or account, and we will not request additional sensitive personal information unless reasonably necessary.
Requests may be denied if we cannot verify your identity, if the information is not subject to disclosure under applicable law, or if the request is excessive, repetitive, or overly broad. We will notify you of the reason for any denial in our response.
Where permitted by law, an authorized agent may submit a request on your behalf. We may require reasonable evidence that the agent is authorized to act for you.
14. Non-Discrimination
Yislai will not unlawfully discriminate against you for exercising an applicable privacy right.
Exercising a privacy right will not result in the unlawful denial of products or services, different pricing, or a lower level of service.
This does not prevent us from offering lawful promotions, loyalty programs, or incentives where permitted and properly disclosed.
15. Children’s Privacy
Our website and services are intended for a general audience and are not directed to children under 13 years of age.
We do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to us, please contact service@yislai.shop so we can review the matter and take appropriate action where required.
16. Third-Party Websites and Services
Our website may include links to third-party websites, applications, payment providers, social-media platforms, or other services.
We do not control and are not responsible for the privacy, security, content, or practices of third parties.
Information provided directly to a third party is governed by that third party’s privacy policy and terms.
We encourage you to review the privacy policies of third-party services before providing personal information.
17. International Processing
Yislai is operated by a company registered in China and currently serves customers within the contiguous United States.
Personal information may be accessed, processed, or stored in the United States, China, or other countries where our service providers operate, for purposes including order fulfillment, business operation, technical support, legal compliance, and security protection.
Privacy and data-protection laws in those locations may differ from the laws of your state or country.
Where required by applicable law, we take reasonable administrative, technical, and contractual safeguards to protect personal information transferred across borders and ensure it is handled in accordance with applicable legal requirements.
18. Manufacturing Information
Yislai apparel is produced at our manufacturing facility in Tianmen, Hubei, China.
The manufacturing facility is used for apparel production and related manufacturing activities.
Customer personal information is not shared with manufacturing personnel unless access is reasonably necessary for product preparation, order fulfillment, quality review, customer support, legal compliance, or another legitimate business purpose.
Our manufacturing facility is not a customer-service location or a general return address.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website features, service providers, legal obligations, data practices, or security procedures.
The updated policy will be posted on this page with a revised “Last updated” date.
Material changes to this Privacy Policy will be posted at least 30 days before taking effect where required by applicable law. We may also notify you of significant changes via email or a prominent notice on our website.
20. Business and Contact Information
Questions about this Privacy Policy or our handling of personal information may be sent to the following contact information.
Brand:
Yislai
Legal Business Name:
Tianmen Yislai Apparel Co., Ltd.
Registered Address:
No. 1, West Yuefei Avenue
Yonggan Community, Yuekou Town
Tianmen, Hubei, China
Manufacturing Facility Address:
3rd and 4th Floors, No. 21
Group 1, Baoanqiao
Yuekou Town, Tianmen
Hubei, China
Privacy and Customer Service Email:
service@yislai.shop
Customer Service Phone:
(+1) 213-838-9589
U.S. Customer Service Mailing Address:
2600 W Olive Ave, 5th Floor
Burbank, CA 91505
United States
The U.S. address above is used for customer correspondence, business communication, and order-related support. It is not Yislai’s registered business address, manufacturing facility, general return address, or a location open for in-person customer service.
Customer Service Hours:
Monday to Friday
9:00 AM–6:00 PM Pacific Time
We are closed on weekends and official U.S. public holidays. We normally respond to all customer inquiries within 1–2 business days.