Privacy policy

Last updated: July 8, 2026

Thank you for visiting Yislai.

This Privacy Policy explains how Yislai collects, uses, stores, and protects personal information when you visit our website, place an order, contact us, or use our online services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us when you:

Place an order;

Create or use a customer account;

Contact our customer service team;

Subscribe to email updates;

Submit a return, refund, or exchange request;

Use our website or interact with our online store.

The information we may collect includes:

Name;

Email address;

Phone number;

Billing address;

Shipping address;

Order details;

Payment-related information;

Customer service messages;

Return or refund request details;

Website usage information, such as pages viewed, device type, browser type, and IP address.

2. Payment Information

Payments on our website are processed through secure third-party payment providers.

Yislai does not store full credit card numbers or complete payment card details on our own servers.

Payment information may be collected and processed by payment service providers in order to complete your transaction, prevent fraud, and comply with payment security requirements.

3. How We Use Your Information

We use customer information for the following purposes:

To process and fulfill orders;

To arrange shipping and delivery;

To provide order updates and tracking information;

To respond to customer service questions;

To process returns, refunds, and exchanges;

To verify transactions and prevent fraud;

To improve our website, products, and customer experience;

To send service-related messages;

To send marketing emails only when allowed by law or when you have subscribed;

To comply with legal, tax, accounting, and regulatory obligations.

4. Shipping and Order Fulfillment

Yislai sells products to customers in the United States.

We may share necessary order and shipping information with fulfillment providers, shipping carriers, payment processors, and service providers in order to process, ship, and deliver your order.

Only information necessary to complete the service will be shared.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website performance, remember preferences, analyze website traffic, support checkout functions, and provide a better shopping experience.

Cookies may help us understand how visitors use our website and may support advertising or analytics services.

You may choose to disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

6. Third-Party Services

We may use trusted third-party service providers to help operate our website and business, including:

Website hosting providers;

Ecommerce platform services;

Payment processors;

Shipping and fulfillment providers;

Email service providers;

Analytics providers;

Customer service tools;

Marketing and advertising services.

These third parties may process personal information only as needed to provide their services to us.

7. Marketing Communications

If you subscribe to our email list or agree to receive marketing communications, we may send you updates about products, offers, or store news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Even if you unsubscribe from marketing messages, we may still send important service-related emails, such as order confirmations, shipping updates, return updates, or account-related notices.

8. How We Protect Your Information

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect customer information using reasonable administrative, technical, and organizational safeguards.

9. Data Retention

We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, tax records, accounting, fraud prevention, and dispute resolution.

When information is no longer needed, we may delete, anonymize, or securely store it according to applicable requirements.

10. Sharing of Information

We do not sell customers’ personal information.

We may share personal information only when necessary for business operations, legal compliance, order fulfillment, payment processing, shipping, fraud prevention, or customer service.

We may also disclose information if required by law, regulation, legal process, or government request.

11. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you;

Request correction of inaccurate information;

Request deletion of certain personal information;

Opt out of marketing communications;

Ask questions about how your information is used;

Request information about how we collect, use, or share personal information.

To submit a privacy-related request, please contact us at service@yislai.shop.

12. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

13. International Manufacturing Notice

Yislai products are manufactured by our own factory in China.

This manufacturing location is used for product production only. Customer orders are sold to customers in the United States and shipped from the United States.

Personal information related to orders may be processed by service providers as necessary for order fulfillment, customer support, payment processing, shipping, legal compliance, and business operations.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, website functions, or privacy practices.

The updated version will be posted on this page with a new “Last updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Yislai Customer Service

Email:
service@yislai.shop

Phone:
(+1) 213-838-9589

U.S. Customer Service Address:
2600 W Olive Ave, 5th Floor
Burbank, CA 91505
United States