Refund policy
Last updated: August 02, 2026
Thank you for shopping with Yislai. We aim to make returns and refunds clear and straightforward. This Return & Refund Policy outlines return eligibility, return shipping responsibilities, exchange procedures, refund processing timelines, and how to contact us for order-related issues. By placing an order through yislai.shop, you agree to the terms set forth in this policy.
1. Return Eligibility
Yislai accepts eligible returns requested within 30 days after delivery.
To qualify for a return, the item must meet all of the following conditions:
● The return request is submitted within 30 days after the order is delivered.
● The item is unused, unworn, unwashed, unaltered, and in its original resellable condition.
● The item includes its original packaging, tags, labels, parts, and accessories, where applicable.
● Valid proof of purchase or the corresponding Yislai order number can be provided.
● The item is not identified as final sale, clearance, customized, personalized, or non-returnable on its product page.
Items that have been worn, washed, used, altered, or damaged after delivery, or items returned without prior authorization, may not be eligible for a full refund.
2. Return Window
Return requests must be submitted within 30 calendar days from the date of delivery.
Requests submitted more than 30 days after delivery may not be accepted, except where otherwise required by applicable law.
3. How to Request a Return
Please contact our customer service team before sending any item back. Returns shipped without prior written authorization will not be processed.
Customer Service Email:
service@yislai.shop
Customer Service Phone:
(+1) 213-838-9589
When requesting a return, please provide the following information:
● Your order number
● Your full name
● The email address used during checkout
● The reason for the return
● Clear photos or videos if the item is damaged, defective, incorrect, or incomplete
We will review all return requests and provide a response with return authorization (or denial reason) within 1–2 business days. Approved requests will include detailed return instructions and the applicable return address.
Please do not send any item to an address displayed on our website unless you have received written return authorization and return instructions from Yislai.
4. Return Method
Approved returns must be sent by mail following the return instructions provided by our customer service team.
We recommend using a trackable shipping service and retaining your shipping receipt until the return has been fully processed.
Yislai is not responsible for unauthorized returns or return packages that are lost in transit before delivery to the approved return facility.
5. Return Shipping Costs
For customer-initiated returns (returns due to customer preference or non-defective reasons), the customer is responsible for return shipping costs.
Customer-related reasons include, but are not limited to:
● Selecting the wrong size
● Changing your mind or no longer wanting the item
● Preferring a different color or style
For customer-initiated returns, we can provide a prepaid return label upon request, and the corresponding return shipping cost will be deducted from your final refund amount.
For returns caused by an error on our part, Yislai will provide an appropriate solution after the issue has been reviewed and verified. This may include a prepaid return label, reimbursement of reasonable return shipping costs, replacement, exchange, or full refund.
Errors on our part include:
● A damaged or defective item
● An incorrect item sent to you
● An incomplete order
● A product that materially differs from the item ordered
Original shipping charges are generally non-refundable unless the return is caused by our error or otherwise required by applicable law.
6. Return Address
All eligible returns for U.S. orders are processed at our domestic return centers located within the United States. The exact return address will be provided in your return authorization email based on your location and product type.
The U.S. customer service mailing address listed on our website is used for customer correspondence and order-related support only. It is not a general return address unless our customer service team specifically confirms it in writing for your return.
The manufacturing facility address in China is used for apparel production and related manufacturing activities. It is not a customer return address.
Please do not send a return to either address without written authorization.
7. Return Inspection
Once an approved return is delivered to the designated return facility, it will normally be inspected within 3–5 business days.
The inspection confirms that:
● The returned item matches the authorized return request
● The item is in the condition described in the return request
● The item includes all applicable packaging, tags, labels, parts, and accessories
● The item meets the eligibility conditions stated in this policy
We will notify you by email after the inspection has been completed.
8. Refunds
If the return is approved, the refund will be issued to the original payment method used for the order. Refunds are not normally issued to a different card, bank account, payment account, or person.
Once inspection is complete and the return is approved, we will initiate the refund to your original payment method within 1–2 business days. After the refund is issued, please allow approximately 5–10 business days for the amount to post to your account. The exact posting time depends on your bank, card issuer, or payment provider.
If you have not received an approved refund after the expected processing period, please contact your bank or payment provider first, then contact us at service@yislai.shop.
9. Partial Refunds or Reduced Refunds
Where a returned item does not meet full refund eligibility, we may issue a partial refund. Deductions will be proportional to the diminished value of the item, and we will provide a clear breakdown of the refund amount and the specific reason for the adjustment before processing.
A partial or reduced refund may be applied, where permitted by applicable law, if a returned item:
● Shows signs of use, wear, washing, alteration, or damage not caused by Yislai
● Is missing original tags, packaging, labels, parts, or accessories
● Is returned in a condition materially different from the condition in which it was delivered
● Was damaged because it was not packaged securely for return shipping
Items returned without original tags, packaging, or accessories may be subject to a deduction of up to 20% of the item’s purchase price, where permitted by applicable law.
10. Exchanges
Yislai accepts exchanges for eligible, unworn items within 30 days of delivery, subject to product and variant availability.
To request a different size, color, or style, please contact service@yislai.shop before returning the original item.
For customer-initiated exchanges (size, color, or style changes), the customer is responsible for return shipping costs, and any price difference for the replacement item must be paid before the new item is dispatched. Original shipping fees are non-refundable for customer-initiated exchanges.
For exchanges due to our error (damaged, defective, or incorrect items), we will cover all return and reshipping costs at no extra charge to you.
Exchange requests are typically processed within 3–5 business days after we receive and inspect the returned item. If the requested replacement is unavailable, we may recommend returning the eligible item for a refund and placing a new order.
11. Damaged, Defective, Incorrect, or Incomplete Items
Please inspect your order within 48 hours of delivery.
If an item arrives damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible at service@yislai.shop, and no later than 7 calendar days after delivery.
Please provide:
● Your order number
● Your full name
● The email address used during checkout
● A description of the issue
● Clear photos or videos of the item
● Clear photos of the packaging and shipping label, where relevant
After reviewing and verifying the issue, we may provide a replacement, exchange, refund, prepaid return label, reimbursement of reasonable return shipping costs, or another appropriate solution. The available resolution may depend on the nature of the issue and product availability.
12. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, incorrect, or otherwise must be accepted under applicable law:
● Items marked as final sale
● Items marked as clearance and identified as non-returnable
● Customized or personalized products
● Items that have been worn, washed, used, altered, or damaged after delivery
● Items returned without prior authorization
● Items missing applicable packaging, tags, labels, parts, or accessories
● Gift cards and digital products (not currently offered on our site)
● Products identified as non-returnable on the applicable product page
13. Order Cancellations
If you need to cancel an order, please contact service@yislai.shop as soon as possible.
We will make a reasonable effort to cancel the order before it enters fulfillment, but cancellation is not guaranteed.
If an order is successfully cancelled after payment has been collected, the applicable amount will be refunded to the original payment method.
Once an order has entered fulfillment or has been dispatched, it may no longer be cancelled. After delivery, eligible items may be handled through the return process described in this policy.
14. Refused, Undeliverable, or Unclaimed Packages
If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another customer-related reason, any available refund or reshipment will be reviewed based on the circumstances.
Original shipping charges may not be refundable. Additional shipping costs may apply if the customer requests reshipment.
This section does not apply where the delivery issue was caused by an error on our part.
15. Restocking Fee
Yislai does not charge a restocking fee for approved returns.
Return shipping costs may still apply as described in this policy.
16. Manufacturing and Fulfillment Information
Yislai is operated by Tianmen Yislai Apparel Co., Ltd.
Yislai apparel is produced at our manufacturing facility in Tianmen, Hubei, China.
Yislai currently serves customers within the United States. Orders placed on yislai.shop are fulfilled and dispatched through our domestic U.S. warehouse network.
Our registered business address, manufacturing facility address, customer service mailing address, fulfillment warehouses, and authorized return locations serve distinct operational purposes and are not interchangeable.
17. Business and Contact Information
Brand:
Yislai
Legal Business Name:
Tianmen Yislai Apparel Co., Ltd.
Registered Address:
No. 1, West Yuefei Avenue
Yonggan Community, Yuekou Town
Tianmen, Hubei, China
Manufacturing Facility Address:
3rd and 4th Floors, No. 21
Group 1, Baoanqiao
Yuekou Town, Tianmen
Hubei, China
Customer Service Email:
service@yislai.shop
Customer Service Phone:
(+1) 213-838-9589
U.S. Customer Service Mailing Address:
2600 W Olive Ave, 5th Floor
Burbank, CA 91505
United States
The U.S. address above is used exclusively for customer correspondence, business communication, and order-related support. It is not Yislai’s registered business address, manufacturing facility, general return address, or a guaranteed order dispatch location.
Customer Service Hours:
Monday to Friday
9:00 AM–6:00 PM Pacific Time
We are closed on weekends and official U.S. public holidays.
We normally respond to all customer inquiries within 1–2 business days.
18. Consumer Rights
This Return & Refund Policy complies with applicable U.S. federal and state consumer protection laws. Nothing in this policy limits or excludes any rights you may have under mandatory applicable law.